CareTime EVV (Android) — Support
Questions, bugs, or feedback: email support@river.io. We’ll respond within a few business days.
Common questions
My timesheet didn’t match what my billing provider expects.
CareTime EVV exports a single generic Self Determination Timesheet template. The data fields (date, service code, time in/out, total, tasks completed, signatures) carry the right information for most self-directed Medicaid programs — but the exact form layout your billing provider uses may differ. If your billing provider requires a specific form, print the CareTime PDF as a worksheet and transcribe to their template, or wait for multi-template support (planned for a future release). Set your provider name, submission contact line, and default service code in Settings → Pay period & gap → Your billing provider so the header reflects your program.
A timer is running and I want to stop it.
Tap the active tile a second time, or tap the Stop button in the bottom action area. Care under 30 seconds is discarded automatically.
I tapped the wrong activity.
Open the Day tab, tap the segment, change the activity in the edit sheet, and save. Editing a segment’s start or end time auto-applies a “manual edit” flag so the audit trail shows the change.
Where do I edit Mom and Dad’s names / codes?
Settings → Recipients. Each recipient has a name, role label, primary toggle, and a per-recipient timesheet code that prints on the PDF header.
How do I change which Medicaid waiver / service code prints on rows?
Two places. Settings → Timesheet → Default service code sets the code applied to new activities you add. To change the code on an existing activity, Settings → Activities → [tap the activity].
What about my data if I lose / replace my phone?
CareTime doesn’t sync to any cloud service — that’s deliberate. Your care records may be considered protected health information, and CareTime is designed so they never leave the device.
Your safety net is Android Auto Backup, which encrypts and restores CareTime’s data to your Google account when the device is idle, charging, and on Wi-Fi. To check it’s enabled, see your phone’s Settings → System → Backup (the exact path varies by manufacturer). When you sign into the same Google account on a new device, CareTime’s data restores alongside the rest of your apps.
You can also see CareTime’s view of backup status in Settings → Backup inside the app.
How do I export a timesheet for my pay period?
Export tab → pick Current / Previous / Custom range → pick a recipient → Generate & Share. The Android share sheet decides where the PDF goes — email, Drive, Files, Print, anything you have configured.
The participant needs to sign before I can submit. How?
Tap a segment in the Day tab → Review with participant. The participant draws their signature on screen and optionally sets a 4-digit PIN. The signature is stored on this device as an image alongside the segment; the PIN is hashed with PBKDF2 before storage so the number can’t be recovered.
What’s the audit log for?
Every segment lifecycle event (start, stop, pause, resume, edit, location capture, approve, unsign, flag review) is appended to a tamper-evident log on this device. Each row is linked to the previous row by SHA-256, so any after-the-fact change is detectable. This is for your records / family review / an aggregator audit — CareTime never uploads it.
How do I lock the app?
Settings → App Lock. Set a 4–6 digit PIN; optionally enable biometric (fingerprint / face). Auto-lock can fire after a configurable window of inactivity. After three wrong PIN attempts the keypad cools down for 30 seconds.
I want to redo the onboarding tour.
Settings → Replay tutorial.
What CareTime does not do
- Submit your timesheet anywhere. The PDF goes wherever you send it via the share sheet. CareTime doesn’t have a backend.
- Sync between devices. One phone per install. Use Android Auto Backup to move to a new device.
- Replace EVV systems like Sandata, HHAeXchange, CareBridge, or AuthentiCare. Those flows still happen out of CareTime.
- Collect analytics or send crash reports. No third-party SDKs.
- Background location. Location is captured only at clock-in and clock-out, one fix per tap.
Reporting a bug
Email support@river.io with:
- The version (Settings → at the bottom).
- What you were doing when the bug happened.
- What you expected vs. what actually happened.
- A screenshot if you can.
We don’t collect logs or diagnostics from the app. If a bug is reproducible you’ll need to walk us through it.